Refund and Returns Policy

Introduction

We are committed to providing quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You need to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exceptions

Some items are non-refundable and non-returnable. These include:
– Perishable goods (e.g., food, flowers)
– Custom or personalized items
– Digital products (e.g., software downloads)
– Intimate or sanitary goods

5. Contact Us

If you have any questions on how to return your item to us, contact us at:
– Email: info@italianoquick.com
– Address: 14 The Retreat, RM176QU, Grays